Course access problems, partnership enquiries, or a question before you buy — this reaches me directly. I answer within one working day, usually sooner.
Use the booking form instead — it collects the context I need to audit your account before we talk.
Go to the booking form →I reply from a real inbox, not a ticket system. Your address is never added to a list without you asking.
I'll reply within one working day. If it's urgent and course-related, mention "access" in a follow-up and it jumps the queue.